Sales/Customer Service Representative
Job Summary:
Requires a service-oriented individual to handle heavy customer contact, make high-level decisions, and patiently guide customers that are unfamiliar with our products.
You will be responsible for:
- Leads, understands, and follow all procedures applicable to the job function, and training based on current procedures and streamlining new processes.
- Customer Relationship Management: Build and maintain strong growth relationships with existing clients while actively seeking out and developing new business opportunities
- Product Knowledge: Demonstrate in depth knowledge of our water hydraulic products and solutions, effectively communicating their features, benefits and applications with accurate information to customers in a timely manner
- Sales Strategy: Execute strategic sales plans to achieve sales targets and objectives. Identify ways to broaden the sales strategy and tailor sales approaches accordingly.
- Market Analysis: Conduct on-going market research and analysis to identify emerging trends and changes in the marketplace.
- Service Support: Assist customers in service scenarios by providing product expertise or home office assistance. Ensure the customer is fully supported in operation of their installed base equipment by providing support documentation and training.
- Collaboration: Work closely with internal teams, including engineering and customer support to ensure seamless coordination and delivery of solutions to customers. Maintain positive working relationships with staff, colleagues, customers, suppliers, and external contacts.
- Retrieve and respond to customer RFQ’s through web portals
- Communicate with customers to keep them updated and informed on all issues relating to the completion of their quotation
- Clarify customer requirements as necessary to quote, including gathering current revision level drawings, specifications, certifications, packaging, and delivery requirements.
- Conduct an accurate and thorough review of statutory and regulatory requirements associated with aerospace-related inquiries.
- Coordinates with multiple internal department managers, and occasionally outside services or suppliers, to gather cost and solution details. Follow-up as necessary to complete work.
- Conduct RFQ review meetings and follow-up as necessary.
- Generate material requisitions as deemed necessary
- Provide timely answers to customer questions related to quotations, product data, delivery, manufacturing capability and capacity.
- Maintain accurate records including the price book, commodity pricing, no quote scenarios, and customer contact information
- Maintain standard commodity and customer specific price sheets
- Maintain an accurate and current quote filing system via Salesforce
- Distribute copies of quotes to BOC sales representatives for follow-up
- Conduct all work in accordance with the company quality management system, including procedures, SPs, and this job description.
- Understanding of E-Commerce site, help field calls about product line.
- Plus, other duties and responsibilities as deemed necessary by management
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to:
- Stamina: Remain in a stationary position or regularly sit/stand/walk to move about the workspace for up to 10 hours at a time
- Mobility: Frequent positioning of the body through bending, stooping, kneeling, twisting, and flexing or rotation of the wrist and spine to interact with machinery and/or equipment
- Material Handling: Capacity to frequently transport, lift, push, or pull objects weighing up to 50 lbs.
- Dexterity: Frequent fine manipulation use of hands and fingers to handle, feel, or precisely manipulate small parts, equipment and/or tools
- Communication: Constant clear verbal communication and active listening to accurately exchange detailed technical information
- Vision: Specific vision abilities required include close vision, distance vision, and the ability to adjust focus
- Safety & PPE: Continuous compliance with safety regulations, requiring the mandatory wearing of steel-toe boots and safety glasses while inside the shop at all time
